About SEU Technology
Technology services at SEU are provided by different administrative units, so it may sometimes be difficult to know who is responsible for what service or who is in the best position to address a problem. Here is a brief summary.
Office of Information Technology
The office of Information Technology (IT) provides central support for the university's academic and administrative computing and telecommunication needs. Important services include voice and data communication, wired and wireless networks, Internet access, cable television, licensing and support for software applications, Web and portal operations, the IT Help Desk, on-site support, the 24-hour Network Operations Center, staff technology training and hardware maintenance for university-owned equipment. IT operates the university's business computing systems.
University Library and Lab Facilities
Individual academic units support additional lab facilities and the Southeast University Library offers a variety of services to the entire community including the largest cluster of computer labs on campus.
Information Security
Generally, you will find assistance between 9:00 a.m. to 5:00 p.m. from Saturday to Thursday. However, after-hour emergencies should be reported to the 24-hour Help Desk at 223,212(PABX Internal)
Information Security Staff
Click on the e-mail address of an individual to send a message to him. Please Note: If you would like to submit a problem or help ticket, please call Help Desk at 223,212 or send an e-mail to helpdesk@seu.ac.bd
Systems Engineering Services
The System Engineering Services unit is led by acting Network Expert Mr. Mehdi Hassan. You can seek assistance between 9:00 a.m. to 5:00 p.m. from Saturday to Thursday.
Services Provided
System Engineering and Network Expert Services provide installation and support services for the operating systems, database management systems, Network Troubleshoot, utility programs and applications used on the various server and desktop platforms
Help Desk
The IT Help Desk provides telephone and e-mail technical support services to help with computer configuration issues; answer questions regarding university-supported software; troubleshoot cable television, hardware, network, and telecommunication problems through phone; arrange for on-site technical assistance by a network analyst if the problem cannot be resolved through telephone.
IT Training for Staff
The IT training unit provides a variety of training classes for beginning through advanced levels. All staff are invited to attend a Technology Orientation held biweekly in coordination with Human Resources New Employee Orientation. Staff learn the basics of how to: log on to the network, save and access files from private or departmental shared drives, become familiar with the standard of Southeast University applications (such as Microsoft Office, Internet, Email etc), send and receive e-mail, schedule appointments of meetings, and access the Student Support System Web Portal.
SEU Technology 
